Terms and Conditions

Rent N Ride Summary – Our Terms and Conditions Explained

These terms and conditions are to be read and executed in conjunction with the Rental Agreement signed by you, the Hirer. This document has also been designed to provide further explanation that may not be covered in your Rental Agreement which is why it forms part of that agreement.

This document is not to be considered as the Rental Agreement.

Interpretation

In this document

When we talk WE, we mean US (Rent N Ride), our store, our owners and our staff including our external providers like any mechanics, suppliers and providers.
When we talk YOU we mean you the Hirer or the signatory on the Rental Agreement including any Additional Rider, and or pillion passenger.
When we talk our Depot, Base or Location, we mean Rent N Ride premises in which you collected your motorcycle or location identified as on your rental agreement of other than the Rent N Ride depot.

Age, License and Eligibility

You must hold a CURRENT Australian State or Territory Motor Cycle Riders License.
If not an Australia License, the ride(s) must comply with Australian licensing requirements in the State or Territory in which they are riding the motorcycle. This may vary between States.
You must not be a Restricted, Learners or Provisional License Holder of any kind.
You must be at least 25 years of age.
You must declare to us via our Acknowledgement clauses that you are competent and have suitable riding experience and possess the necessary skill, confidence and knowledge in the type of motorcycle you are hiring.

Documentation

It will be expected and a condition at time of Hire to provide us with original copies of your current Driver’s License, any additional form of ID and a Credit Card with suitable cleared funds for any booking deposits, security deposits, security bonds or any other payments.

What is Included IN or Excluded FROM your Hire

On hiring any motorcycle from Rent N Ride you can expect to have INCLUDED in your hire fee,

One or more of our fully registered motorcycles from our fleet inclusive of NSW CTP Cover
Unlimited kilometer hire
A full tank of fuel
A cool Rent N Ride T-Shirt and Cap
Steering or Disk Lock or both
Breakdown Assistance. See Breakdowns – Our Service to You policy
Any Saddle Bags, hard or soft Panniers, tool kits etc. This will depend on the configuration of your chosen motorcycle.
Any taxes, daily insurance premium fees and any GST on any hired product

For a small additional fee you can add to your hire a range of accessories.

An example of some but limited to are:

Helmet – selection of
Gloves
GPS device
Quad Lock Phone or GPS Holder
Wet Weather Gear Coverall Set
Leather Jackets, Riding Dragon Jean Pants, Boots.

All accessories will be subject to availability and confirmed within 3 days after your booking. Most accessories are available from our store to BUY NEW or you can choose to RENT from our rental stock. Rental stock are sterilised and air dried to ensure they are maintained to a high clinical standard.

EXCLUDED from your Hire:

Tolls
Fines, parking tickets, any other enforceable penalty related to the registration of the hired motorcycle.
Fuel when returned not full. If tank requires filling there will be a $3.00 inclusive of GST per litre fuel charge applicable.
Any costs you or we incurred due to punctures or any other tire damage during the hire period.
Bike Cleaning – see Cleaning sections of this agreement.

Helmets Boots and Apparel

It will be an expectation that you suitably meet the standard safety requirements in order to Hire any of our Motorcycles. We will not allow a Rider to leave our premises on a Motorcycle unless they have suitable and approved apparel where required by law –

Helmet – Approved for Riding
Boots – Suitable for Riding
Long Pants or Jeans

Things like open toe footwear ie thongs and apparel like shorts will not be acceptable. If you turn up in this way, you will not be leaving with one of our motorcycles. If you do not own or do not bring the minimal suitable required Helmet, Boots or Apparel, if we have them available, which we are likely too, you can buy from our new stock or we can hire them to you to ensure suitable measures have been taken to ensure your safety.

Accessories, Equipment and Add on Extras

You agree as the signatory of the Rental Agreement that you are solely responsible for the motorcycle keys and any other keys provided to you in order to operate the motorcycle and any accessories including but not limited to luggage carriers, panniers, wheel or disk locks or steering locks.

Should any of these be lost, you the hirer are liable for any related costs to replace, repair, recover the said equipment or the motorcycle due to the loss of this equipment. You may also be liable for any losses to us for the loss of further rental resulting from being unable to utilise the motorcycle.

If you have selected to hire and have been provided with a GPS device and/or cradle you will be required to grant us approval to take an additional $750 holding deposit on the credit card provided. This of course will be fully released on the basis the product is returned to us and in the same condition it left us.

As these issues/losses can quite easily occur, sometimes through no fault of your own, as you are solely liable regardless of fault for these losses, it is our recommendation that if you see it feasible, which would be likely on any lengthy hire or trip, that you should seek a separate travel insurance policy of your own to ensure you suffer no losses.

Deposits, Security Bonds and Cancellations

On booking your motorcycle online or via phone, a 30% (Min $200.00, whichever is greater) non refundable booking deposit of the total hire will be required to secure your chosen motorcycle for the chosen period. The remaining 70% is payable on the day of collection or if organised prior. There will be no further losses apart from the 30% booking deposit in the event you change your mind, or for any reason you become unwell, weather no longer permits your ride, other cancelations of any tour, or you just no longer want to hire the motorcycle for any reason.

In addition to the deposit there will be a Security Bond. This will be payable on collection of your motorcycle. The cost of this bond will vary pending the bike you hire which can be found on our website within the individual bike details. This bond will be pre-authorised against your provided credit card providing the rental period is under 14 days. If the rental period is 14 days or longer the Security Bond will be processed as a payment from your credit card. This fee will be incorporated in your hire fee and payable in full at time of hire. This will be in addition to any additional Security Deposits granted on items like accessories, GPS, Toll Tags and alike. Your pre-authorised Security Bond amount will be cancelled as will any Security Bond processed payment be refunded to your credit card on the date or due date on the safe and good condition return of the motorcycle.

Your Bond or any Security Deposit will be refunded on return of the motorcycle pending the below conditions:

The motorcycle is returned to the Rent N Ride location it was collected at original hire date
The motorcycle is in good mechanical condition
There is no additional damage other than what we identified in the condition report on hire
All accessories are also returned in good condition
It is returned with a full tank of fuel. If tank requires filling there will be a $3 per liter fuel charge applicable.
The GPS Tracker has not identified any prohibited or not permissible use
Or any other term identified in this rental agreement

IMPORTANT – All our bikes are fitted with GPS trackers. If that data shows that the motorcycle has been ridden on prohibited or on not permissible or unauthorised routes, at excessive averaged speeds, or generally in an irresponsible manner, you will be in immediate breach of your rental agreement in which you will forfeit your security bond which MAY NOT be released/refunded or MAY NOT be released/refunded in full. We understand the nature of motorcycle riding and although this determination will be ours to make, which you agree will not be disputed, we will not be unreasonable in this determination.

Please also note – Security Bonds are per incident, which means if an accident or incident was to occur which affected your Security Bond, however you have chosen to continue on with your hire, an additional Security Bond of the same amount as the original will be processed and used in the event an additional incident or accident occurred.

General Insurance

As a business, we obviously have a range of liability, contents, self and external comprehensive cover on our motorcycles and equipment to cover in full or part of any losses that we may occur. We also have under NSW legislation “CTP Green Slip Insurance” on all of our motorcycles in which we hire. However, CTP Green Slip Insurance does have its exclusions in which we and you are subject to significant loss.

WHAT THIS DOES NOT COVER

Rider injury or death regardless of fault, apart from what is covered under mandatory NSW Green Slip Insurance. Please note that NSW Green Slip Insurance, also known as CTP Cover, does not cover you or any Passenger by default and does not provide you or any Passenger with any entitlement to recover damages in respect to death or injury to you or any Passenger of a Motorcycle if the motor accident concerned was caused by an act or omission by you or any Passenger.
Loss of personal belongings
Recovery costs of a motorcycle in the event a loss of key or damage, either to a repair center or back to our base.
Loss of rental in which we must make repairs to a damaged or disabled motorcycle

WHAT THIS DOES COVER

The damage or repairs to a motorcycle being $2000.00 or greater, up to a total loss
Third Party Injury if not at fault (Refer to legislated CTP Cover Inclusions and Exclusions)
Third Party Property regardless of fault (Third Party Property Cover policy on all motorcycles as a minimum)
Legal and Professional Liability for our store locations

Standard Excess for Damage or Loss of a Motorcycle

In the event Rent N Ride needs to make a claim on any of its policies due to an accident causing damage or loss or theft of the motorcycle or any accessory, there will be a Standard Excess payable (payment to Rent N Ride when a claim against the policy is triggered). The Standard Excess applicable can be found on our website under the individual bike details page in which you have selected. The Excess amount will be deducted from any pre-authorised or pre-deducted Security Bond from the provided Credit Card with any additional remining balance of the Standard Excess amount also payable by you. We also provide you with the option to reduce your Standard Excess by 50% (bringing this equal and not exceeding your Security Bond) by paying an additional daily non-refundable Reduction Fee. This option can be found and chosen in the individual bike page of your chosen motorcycle. For your piece of mind, providing all the conditions of the Rental Agreement and the Terms and Conditions of any annexure to this agreement have been satisfied, as well as you have chosen the option to reduce your Excess and paid the additional daily Reduction Fee, the Standard Excess payment cannot be greater than the Security Bond allocated.

Rent N Ride Booking Cover

We understand there are always good intentions to commit to the chosen dates and motorcycle when booking. We also understand that there could be many reasons that these dates are not able to be met. This could be you are unwell, weather no longer permits your ride, other cancelations of any tour, or you just no longer want to hire the motorcycle for any reason, which you are not obligated under any terms to disclose to us. We also understand that booking and renting a motorcycle can be expensive, then having to forfeit that rental can be devastating and costly. For this reason we have a few options for our customers to consider.

Minimum Loss Booking Guarantee – Without Booking Cover

On booking your motorcycle and securing your dates, a non-refundable booking deposit of 30% of the total hire fee will apply. This is payable at time of booking. There is no further payment due until the day of hire and collection of your motorcycle. Therefore, if things do not go to plan for whatever reason you can take comfort in that any financial loss will not exceed your 30% booking deposit. With this option, if you are unable to meet the booking date, you are also unable to reschedule or change your chosen motorcycle and your booking will be cancelled. Any further booking will incur a new 30% booking fee in which the same conditions will apply.

Flexible Booking Guarantee – With Booking Cover

Under this option, you can choose to pay an additional 10% of your total hire fee at time of booking as Booking Cover. This allows you to be flexible with chosen dates and motorcycle, pending availability of both, up to 60 days from original booking dates. This Cover however is only applicable for one change to either the dates or chosen motorcycle and will not be available for any further changes. Any further changes will result in the cancellation of the booking and loss of Booking Deposit, being the 30% + the 10% Booking Cover fee.

Covid 19 – Risk free Cancelations

In today’s world, we have all seen times where government restrictions placed us in a position that prevented us from taking on our planned events. With this, we guarantee a refund of your booking deposit less $100 administration fee in the event you are under a government restriction which are publicly published and available for us to reference.

Your Own Travel Insurance

Our premises are secure, gated, under multiple CCTV and alarmed with back to base security guard monitoring. We have security lockers within our premises. These are available at no extra costs to secure any luggage or belongings you want to keep with us. The keys for these lockers will stay with us and handed to you on your return so you can retrieve your belongings.

We have limited gated security parking as well as in building parking. You are welcome to keep any arrival vehicle in these spaces if they are so available. We also have ample video monitored free street parking for your use, regardless of length of term.

Your Luggage, personal belongings and Parking for your arrival Vehicle

Indemnity Release

By booking and/or renting a motorcycle from us, you agree as the signatory of the Rental Agreement that you and any passenger will not take any action or make any claim and that you indemnify/release us, Rent N Ride Pty Ltd, our third parties, employees, directors, shareholders or company affiliates of any claims or loss associated with your hire and/or transactions with us.

You acknowledge that we have not made, do not make, and disclaim any representation or warrants whatsoever, expressed or implied, with respect to the vehicle, including, but not limited to, its design, capacity, condition, merchantability, or fitness for use or for any particular purpose. You agree that neither us nor the manufacturers will be liable to you for any loss or other damages or expenses of any kind caused directly or indirectly by, or arising in connection with, the vehicle, its use, operation or failure to be maintained, mechanical failure either directly or indirectly due to parts used or repairs made, or failure of any such parts or repairs, or by any interruption of service or loss of use of the motorcycle.

You agree that motorcycle riding is a very dangerous activity which could result in injury or death being at fault or not at fault in which you will take full responsibility for your actions and the actions of others that may cause loss or injury to you, any passenger, motorcycle or accessories. You must agree that you are participating at your own risk and understand the implications that can be caused by such an activity.

You must understand that the nature of this activity could place you in remote areas in which breakdowns or accidents could place you abandoned with no or inadequate facilities for treatment or transport for participants of this activity which could negatively impact you especially if you find yourself injured. You must acknowledge as part of this agreement that you understand and appreciate these concerns and take full responsibility to ensure you have measures in place to deal with these circumstances in the event you find yourself in them. For these reasons we highly recommend the appropriate personal Travel Insurance Cover be taken out prior to the hiring of any motorcycle.

Servicing

All our motorcycles are fully serviced at the required intervals and are good to go on hire. In the event you intend to travel further than 5000klm in any one hire period you would need to advise us to ensure the service intervals are not due or need to be carried out through the duration of your hire. If this was to occur we will work with you to ensure the bike will be suitably serviced for your trip however this may incur a pre-hire service charge of $275.00 inclusive of GST and will require 10 days notice prior to your hire date. In the event you fail to advise us and return the motorcycle with more than 5000klm traveled a more significant service fee would apply of $495.00 inclusive of GST being the motorcycle would need further and more detailed maintenance.

Cleaning

We ask the hirer to do their very best to keep our motorcycles in good clean condition throughout any ride and on return. On hiring our motorcycle you can expect it to be in very clean condition. In the event a motorcycle is returned in a condition we think is excessively dirty, we will charge you and deduct from any bond payment a cleaning fee of $150. This determination will be completely at the discretion of Rent N Ride on the return of the motorcycle.

Safe Riding and Use of the Motorcycle

We recommend you should never ride more than 400klm per day.
Although the motorcycle comes with unlimited klm, there will be a pre-service fee and post service fee applicable if the motorcycle has traveled over 5000klm in any one hire. See Servicing in this schedule.
Any ride or group of riders traveling any further than 400klm from home, or more than 1 day, should have an organized support vehicle with a suitable bike trailer to be able to transport riders or their passengers in the event of a breakdown or accident, to the assistance they require and/or back home.
You are aware that roads in Australia are full of wildlife whom have no idea what you are, and will walk out in front of you at any time. You are aware you need to remain vigilant at all times in regards.
You should ALWAYS wear suitably appropriate motorcycle riding gear suitable for the conditions.
And we would welcome you advising us of any planned route so we are aware of your date and where abouts and maybe be more readily available to offer any assistance that maybe required.

TOLL’s, Parking Tickets and Fines

Toll charges are not included in your motorcycle hire rates. Using Toll roads in Australia will incur costs to the registered owner of the motorcycle being Rent N Ride.

Using your own Toll Tag – Our preference is for you to always have and use your own Toll Pass or Tag when riding our motorcycles throughout the duration of your hire. In the event a Toll gets charged to Rent N Ride you will be liable for those fees plus a $10.00 inclusive of GST administration fee (additionally by us) for each Toll Notice we need to deal with.

Using Our Toll Account – If you do not have a Toll Pass or Tag, not to worry, in the event that you do not have a Toll Pass, or that your Toll Pass does not register with the Toll readers, all our motorcycles registration numbers are registered with the Toll providers and will be charged directly to us. For this reason, it is important that you ensure that either your Toll Pass (if you are in possession of one) and/or registration plate are clearly visible. If a Toll is charged to the motorcycle, us, the total of all Toll fees during the hire period will be charged to you plus a $10.00 inclusive of GST administration fee (additionally by us) for each Toll Notice we need to deal with.

All charges that appear on our portals by the return date will be deducted from any pre-authorized security or bond amount held against the credit card provided at hire date. Some Toll charges and Fines can take up to 30 days to appear or arrive, in which you authorise us to debit your card for any subsequent charges and be identified as the rider to the appropriate department for their enforcement, if applicable

Sealed and Unsealed Roads, Permissible and NOT Permissible Travel

Our motorcycles are designed and built to be suitable for sealed roads. Rent N Ride do have available in their fleet Adventure Bikes which have the capacity to go off road however at this time this is NOT Permissible. It is important to note that traveling on unsealed roads elevates the risk of an accident significantly and should be avoided, not to mention this will also void your Security Bond and full Excess could then be payable in the event of an accident or damage.

It is permissible to ride our motorcycles on Unsealed Roads when-

The motorcycle hired is fit for purpose by Rent N Ride and the manufacturer
And, the motorcycle is set up by Rent N Ride for unsealed roads. IE, 50/50 Tyres. Our Adventure bikes are fitted as standard with 80/20 tyres, being 80% sealed and 20% unsealed.
And, the unsealed road is a registered road which is clearly identified on google maps as a road
AND, the Rent N Ride Policy allows, which at time of this agreement it DOES NOT.

It is NOT permissible to ride our motorcycles on Unsealed Roads when –

The motorcycle hired is not fit for purpose by Rent N Ride and the manufacturer
The motorcycle is not set up by Rent N Ride for unsealed roads. IE, 50/50 Tyres.
The unsealed road is not a registered road which is clearly identified on google maps
While and during the Rent N Ride Policy forbids it, which at time of this agreement it DOES.

You must not at any time use any of Rent N Ride motorcycles to ride on lake beds, tidal lakes or crossings, beaches, grassed areas, snow conditions, fire trails, above any snow line or through streams, rivers, flood waters, flowing spill dams or any other body of water including any unsealed trails that are not on Google Maps as a road.

Breaching these strict terms and conditions will result in-

The full Security Bond and/or Security Deposits forfeited regardless of accident or damage created or caused, and
Your bike will no longer be covered meaning you will be responsible for the full cost of the motorcycle in the event of any loss, and
You will forfeit your entitlement under our breakdown and recovery clauses we have pledged, meaning not only will you be fully liable for the cost of the motorcycle but if you are to breakdown you could find that we may be unable to assist you and any assistance rendered by us or third parties will be at your own costs.

Breakdowns – Our Service to YOU

We understand in most cases breakdowns are rare, however even though all our bikes are in very good serviced condition we also appreciate they can unexpectedly breakdown. Our customer satisfaction is very important to us and we want to do everything we can to ensure your experience is a good one and meets your expectations.

The first and most important aspect of any decent ride (over 400klm or more than 1 day) is to have a support vehicle accompany you, your ride or tour. If riding with others, its always good to know your fellow riders have organised a support vehicle in the event of a breakdown you and your bike can continue on your journey. This will allow us more time to assist you without you having to be left stranded or separated from your group. In the event there is no support vehicle, we recommend you don’t travel into areas that are too remote and stay close to large townships or capital cities where help is usually not far away.

We also recommend that you treat your bike with all necessary care and always ride with caution. This is not only to reduce the chance of mechanical failure, but also for your own safety. Breaking down or having an accident on a motorcycle on a trip or tour with others is NOT fun. Always ride well within your limitations and treat the bike with respect as in most cases it will be the one you are depending on to bring you back home.

In the unlikely event of a breakdown we will do our best with what we have available at the time to get you sorted and back on the road in the shortest amount of time possible. However, there are some conditions as follows:

You must not be further than 150klm from our base (where you hired the motorcycle).
You must not be on roads or areas that were not permissible to travel under this agreement
That you have stayed with the motorcycle and not left the motorcycle unattended or abandoned
If you are more than 150klm from our base, or at a location which was not permissible, if we are able to, we can organise to meet you at a chosen location to undertake repairs or bike replacement. There will be no guarantee in this regards and all expenses being fuel, time, accommodation, meals etc. will be estimated prior to us making any arrangements in which if agreed by you, will be charged to you.

If you meet these conditions, we will gear up and do our best to come save you. That may include bringing parts to service or repair the bike in the breakdown location or supply you with an alternate backup motorcycle so you can continue your journey.

You will agree that in the event of a breakdown regardless of fault of machine or use, if we cannot get you back on a motorcycle to continue your journey then any days from the original breakdown will be refunded back to you. Days from original hire date to breakdown will not be refunded.

You will agree that in the event of an accident or injury regardless of fault or use, the full hire period will be charged and any days after any event will not be refunded.

You will agree that in the event of a breakdown that you will stay with the motorcycle unless otherwise agreed by us with sufficient notice. Leaving our motorcycle unattended or abandoned will forfeit your full security deposit and incur further collection and retrieval costs which will be charged to you.

You will also be given a puncture repair kit with every ride longer than 2 days, or on request, at no charge. This kit can be a lifesaver as seasoned riders would know. Please ensure you keep this kit safe and feel free to use it as required.

Accident, Breakdown or Emergency – Contact US

In the event of a breakdown, accident or emergency, or any other reason you feel you need to contact us, you will be given a Rent N Ride Emergency Contact Tag in which you should call us on the provided details. If there is no answer, leave a voice message or send a text message.

Please always ensure in the event of an emergency where you may need medical attention that your first call is to 000. Once your health has been prioritised, then you or another should contact us straight after to make further arrangements.

GPS Tracking

All Rent N Ride motorcycles are fitted with GPS trackers. This is predominantly for your safety and for us to provide the best possible service and support to you. It allows us to know where our motorcycles are at all times so we can make suitable arrangements if that need was required. The trackers also give us an indication of your permissible use which may affect your security deposit or bond. As mentioned previously in this document, we are all motorcycle riders ourselves and understand how it goes out there on the road. We will not be unreasonable in the circumstances when determining any breaches have occurred, so don’t be too concerned.

General Notes

Your hire is not on a pro-rata basis. That is, if a motorcycle is returned early, the full hire fee as per the original booking is payable.
All returns must be returned to Rent N Ride location of original collection at the start of your hire, unless otherwise organised prior to the Rental Agreement date.
Not all bikes come back from rides in perfect or repairable condition. If this was to occur on your chosen motorcycle prior to your hire date, your chosen motorcycle may no longer be available to hire. We will do our best to offer you an alternative available motorcycle in this event. In the event Rent N Ride can no longer offer the chosen motorcycle at the booking date or supply an alternate motorcycle of your liking, Rent N Ride will refund the full booking fee and any other moneys paid in advance. Rent N Ride will not be liable for any other losses incurred by not being able to meet the booking. An example of this would be if your chosen bike has been involved in an accident, written off or not returned in time for your booking, and we have no available bikes in our fleet to offer you.

VIEW ENTIRE Website Terms and Conditions Explained Document HERE.

Rent N Ride Rental Agreement – Terms and Conditions

The information below covers the full rental contract you will be required to sign at commencement of the rental period. We like to ensure that you have as much information in advance of your rental as possible but if there is something that isn’t covered here that you would like to know, please contact us with any queries prior to signing this Rental Agreement.

RISK WARNING NOTICE

This notice is to be strictly considered as a risk warning provided by us to you. This risk warning should be taken into account when deciding whether or not to transact with us in relation to our services. This notice cannot disclose all the risks associated with motorcycle riding or any related activity. You should refrain from entering into any transaction with us unless you understand the nature and the extent of your exposure to the risks associated with motorcycle riding as a recreational activity, and any potential injury which may occur.

We do not owe a duty of care to you or any other person who engages in our services.

Motorcycle riders are more exposed and risk serious injuries if they are in an accident. The risks associated with engaging in motorcycle riding may involve, but not be limited to any accident where you, an additional rider, a pillion passenger, and any other person, may be exposed to the risk of suffering from injury or death.

Interpretation

Acknowledgements

HELMETS AND ACCESSORIES

2.7 You are responsible for the correct fitting and use of accessories. You will be liable for the full replacement cost up to $1,000.00 per item (relevant to the cost of the item) in the event that any of these accessories are lost, stolen or damaged. Any full and replacement costs which are incurred will be in addition to your Security Bond and Security Deposit if these are already exhausted by any other means.
2.8 You agree that if any helmet or accessory is hired or purchased from us that you accept full responsibility that the helmet or accessory is the correct fit and suitable for the intended purpose. We take no responsibility in this regard and you indemnify us against any liabilities in any way arising from or in connection with the inadequate size of fitment or suitability of any helmet or other motorcycle accessories hired or sold to you by us.

Inclusions, Exclusions & Optional Extras

- 3.1 INCLUSIONS

On hiring any motorcycle from us you acknowledge that the following is included in your hire fee,

- 1. A motorcycle or more than one motorcycle if applicable;
  2. Unlimited kilometres for the duration of the agreed hire period;
  3. A full tank of fuel;
  4. A complimentary Rent N Ride T-Shirt and Cap;
  5. A NSW registered Motorcycle from our fleet inclusive of NSW Third Party CTP (also known as Green Slip) as well as Third Party Property Damage Motorcycle Insurance (with limited cover);
  6. A steering or Disk Lock or both suitable to the motorcycle;
  7. Breakdown Assistance (limited as per Rent Ride Breakdown terms); and
  8. Any Saddle Bags, hard or soft Panniers, tool kits etc. This will depend on the configuration of your chosen motorcycle, you may be provided with a saddle bag, hard or soft panniers or a tool kit.

Your hire fee is inclusive of any taxes, daily damage or loss premium fees and Goods and Services Tax (GST).

3.2 EXCLUSIONSOn hiring any motorcycle from us you acknowledge that the following is excluded from, and are to be charged in addition to your hire fee;
1. Fuel if not returned full, the Motorcycle will require filling and will be subject to a fuel charge of $3.00 incl. GST per litre;
2. Any costs you or we may incur due to punctures or any other tire damage during the hire period; and
3. Bike cleaning costs.

3.2.1 You acknowledge that you must pay all parking, speeding and traffic infringements and tolls in respect of the Motorcycle during the rental period.

3.3 OPTIONAL EXTRASThe following optional accessories may be hired at an addition fee:
1. Helmet,
2. Gloves,
3. GPS device,
4. Quad Lock Phone or GPS Holder,
5. Wet Weather Gear Coverall Set,
6. Leather Jackets, Riding Dragon Jean Pants, Boots.

3.3.1 All optional accessories mentioned above will be subject to availability and confirmed within three (3) days after your booking.
3.3.2 If any of the above accessories is returned in an excessively dirty condition that, in our reasonable view, requires extraordinary cleaning or de-odorising (including any professional cleaning or smoke extraction), you will be liable for the full cost of this cleaning or repair, a reasonable administrative fee reflecting the cost of making arrangements for cleaning or de-odorising.
3.3.3 You agree as the signatory of the Rental Agreement that you are solely responsible for the Motorcycle keys and any other keys provided to you in order to operate the Motorcycle and any accessories including but not limited to luggage carriers, panniers, wheel or disk locks or steering locks. Should any of these be lost, you the Hirer are liable for any related costs to replace, repair, recover the said equipment or the Motorcycle due to the loss of this equipment. You may also be liable for any losses to us for the loss of further rental resulting from being unable to utilise the Motorcycle.
3.3.4 If you have selected to hire and have been provided with a GPS and/or cradle you will be required to grant us approval to take an additional $750.00 holding deposit on the credit card provided, to be fully released on the basis the product is returned to us in a satisfactory condition.
3.3.5 As these issues/losses can quite easily occur, sometimes through no fault of your own, as you are solely liable regardless of fault for these losses, it is our recommendation that if you see it feasible, which would be likely on any lengthy hire or trip, that you should seek a separate travel insurance policy of your own to avoid any unexpected losses.

Use

4.1 You must at all times agree to all of the following:
1. Keep the Motorcycle secured and the keys under your control at all times;
2. Only use the correct fuels and oils suitable to the make and model of the Motorcycle;
3. Operate the Motorcycle in a manner that is cautious, prudent and skilful;
4. Employ appropriate defensive riding techniques at all times;
5. Ride the Motorcycle only on properly formed roads that are designed for the carriage of vehicles, that ARE NOT any road surfaces identified in 4.2(l) of this agreement.
6. Check daily oil and coolant levels and tyre pressure and top up or adjust if necessary;
7. If involved in an accident, you must immediately advise us as soon as practical after calling 000 and report to the police and seek the appropriate emergency services if required at that time; and
8. You must take and follow any additional instructions from us at that time, and if possible, assist us with any suitable assessment and actions.

4.2 You must not at any time do any of the following:
1. Allow any other person to ride or operate the Motorcycle who is not designated as an approved Additional Rider in this agreement;
2. Ride or use the Motorcycle whilst under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Motorcycle is ridden;
3. Allow the Motorcycle to be taken outside the state of NSW, VIC, SA, QLD, ACT or TAS (NT and WA are currently excluded from our services, use of the Motorcycle in any excluded states or territories is strictly prohibited);
4. Use or allow the Motorcycle to be used in any manner that is likely to result in damage to the Motorcycle;
5. Use, or allow the Motorcycle to be used, for any illegal purpose, or for any race, contest, rally, speed test or performance test of any kind;
6. Use the Motorcycle for any form of practice or rider training, skill development course or session;
7. Use the Motorcycle to tow another vehicle or trailer, or carry a passenger or load greater than that for which the Motorcycle was manufactured;
8. Sublet or rehire the Motorcycle;
9. Use the Motorcycle for tours or any other activity which may entitle you to a profit;
10. Use the Motorcycle to carry passengers or provide deliveries for payment of any kind;
11. Use the Motorcycle to transport goods without our written consent;
12. Use the Motorcycle on any fire trails, gravelled or dirt roads, beaches, grassed areas, above any snow line or through streams, rivers, flood waters or any other body of water; and
13. Work on, repair, service or adjust any part of the motorcycle unless you have explicit permission from us in writing. This is with the exception of general rider maintenance like but not limited to that described in clause 6 of this agreement.

Accidents & Your Obligations

In the event of any accident, YOU MUST:

Notify us of the full circumstances as soon as possible;
Promptly notify the Police in the relevant State or Territory if the accident involves injury, or otherwise if required by law;
Record full details of all parties, witnesses to and any other motor vehicles involved in the accident;
If possible, prepare a written statement of the facts signed by all parties. If agreement cannot be reached, the Hirer must if required by the supplier obtain and provide the supplier with a copy of the Police report;
Where practical take photographs of the accident scene, including the damage to all vehicles;
When requested supply all information to Rent n Ride and their representatives; and
Ensure that the motorcycle is never left unattended or is abandoned (forfeiture of security bond and collection costs apply).

Repairs and Maintenance

6.1 You must:
1. Check the oil level and tyre pressure each morning and replenish as necessary to manufacturer requirements;
2. Immediately inform us in any event where the Motorcycle has mechanical problems, or is involved in an accident; and
3. Comply with all directions by the Owner as to the repair or return of the Motorcycle.
6.2 You must not carry out, or arrange to have any repairs carried out to the Motorcycle, even if you are qualified to do so.

Returning the Motorcycle

7.1 You must return the Motorcycle:
1. In a good and clean condition; and
2. With a full tank of suitable fuel;
3. To our Depot or another location as otherwise agreed;
4. On the date and time agreed to in writing in the Rental Agreement; or
5. On demand from us for any other valid reason.
7.2 If the Motorcycle is returned in an excessively dirty condition that, in our reasonable view, requires extraordinary cleaning or de-odorising (including any professional cleaning or smoke extraction), you will be liable for the full cost of this cleaning or repair and a reasonable administrative fee reflecting the cost of making arrangements for cleaning.
7.3 If any extension of the due time is required, you must give a minimum of 12 hours prior notice and obtain our written consent. We are not obliged in any way to agree to a request for an extension.
7.4 Late returns after the return date will be charged at full day hire rates each and every day until the Motorcycle is returned to us at the agreed location.
7.5 Late returns in and during the return date will incur an hourly penalty rate, charged and equal to 25% of the one day hire rate per hour.
7.6 If the Motorcycle is not returned by you on the due day and time (whether late or not) it is deemed to be stolen and we may take appropriate recovery action, including notifying the Police that the Motorcycle has been stolen by you.

Daily Kilometers

8.1 Normally upon hiring a Motorcycle from us, you are entitled to unlimited kilometres, however if noted otherwise, you must pay for kilometres travelled in excess of the daily allowance as shown on this Rental Agreement.

Repossession

9.1 We are entitled to repossess the Motorcycle without notice to you if we genuinely believe that you have breached any term of this Rental Agreement.
9.2 We may take whatever steps we deem necessary to recover the Motorcycle.

Security Bond, Security Deposits And Booking Deposits

Insurance

11.1 You are responsible for any Damage caused to the Motorcycle during the term of the Hire.
11.2 You must pay the Excess amount shown on this Agreement as advised on booking regardless of fault in respect of the cause or Damage in the event Rent N Ride must make a claim on its policies. In regards to these policies to cover loss or damage of the motorcycle, we also provide you with the option to reduce your Standard Excess by 50% (bringing this equal and not exceeding your Security Bond) by paying an additional daily non-refundable reduction fee. This option can be found and chosen in the individual bike page of your chosen motorcycle. For your piece of mind, providing all the conditions of this Rental Agreement and the Terms and Conditions of any annexure to this agreement have been satisfied, as well as you have chosen the option to reduce your Excess and paid the additional daily fee, the Standard Excess in the event Rent N Ride needs to make a claim for damage or loss, will not be greater that the Security Bond Allocated.
11.3 The Excess is payable by you to us in respect of each separate accident or incident.
11.4 We are not liable to reimburse you for an Excess amount paid.
11.5 You may be required to pay us damages in addition and greater than the Excess amount if you are found to have broken any law, or any written condition of this contract. Additional damages that exceed the noted Excess may be in addition to any Security Bond amounts held.

Payment, Other Charges and Collections

Losses and Damages

- 13.1 We are not responsible or liable to you in any way for any injury, loss, damage or costs incurred by you as a result of:
  1. Any act or omission by you;
  2. Any act of omission by us, whether negligent, reckless or wilful;
  3. Any act or omission of a third party; and
  4. Any mechanical breakdown or theft of the Motorcycle during the term of the Hire.
- 13.2 You must not make any claim against us in respect of any loss of this nature.
- 13.3 You are solely responsible for all costs of and/or incidental to any injury, loss or damage arising to us or you where you have been found to have broken any law, or any written condition of this Rental Agreement, or where you have been involved in a motor accident caused by an act or omission by you.
- 13.4 You acknowledge that CTP Insurance, which is mandatory in each state, does not cover you or any Passenger by default and does not provide you with any entitlement to recover damages in respect of the death of or injury to you if the motor accident concerned was caused by an act or omission by you.
- 13.5 You acknowledge that CTP Insurance, which is mandatory in each state, does not cover you or any Passenger by default and does not provide the Additional Rider with any entitlement to recover damages in respect of the death of or injury to the Additional Rider if the motor accident concerned was caused by an act or omission by you or the Additional Rider.
- 13.6 You understand and agree that:
  1. Without limitation, you are fully liable and responsible for the condition of the Motorcycle on and until its return, and if the Motorcycle is stolen or damaged irrespective of your negligence or misconduct.
  2. You understand and agree that, subject to the purchase of any additional coverage, if you breach any of the terms and conditions of this Rental Agreement and associated documents you will pay in addition to any Security Bond(s) or Security Deposit(s) held by us, the sum of:
    1. The fair market value of the Motorcycle before theft or damage less its salvage value, and
    2. An amount reimbursing us for loss of use of the Motorcycle based on reasonable downtime (except for theft where the Motorcycle is not recovered), and
    3. All towing and storage charges.

If you believe your responsibility for the loss is covered by your own insurance or your credit card issuer, then you must seek that cover of your own accord.

13.7 You authorise us in addition to collect any loss directly from a third party responsible for the loss. You also acknowledge the following conditions;
1. We will refund to you any sum we collect in excess of the loss;
2. Without releasing you from any obligation, you understand and agree that the Security Bond will be returned only if the Motorcycle is returned in the same condition that you had received it, except for ordinary and reasonable wear; and
3. If the Motorcycle is returned in a damaged condition, you agree to pay us for all damage to the Motorcycle, all parts and labour charges incurred to repair such damage and all Loss of Use as a consequence of such damage up to the amount of your Security Bond held by us, unless any of the terms or conditions of this Rental Agreement have not been met in which if these costs are higher than your Security Bond held, your liability will be in addition to that Security Bond amount held.

You further acknowledge and agree that we are entitled to deduct from the Security Bond the amount of all such damage and if there is any breach to this Rental Agreement or associated documents that you will be responsible for the amount by which the amount of such damage exceeds the Security Bond.

Storage and Damage to Property

14.1 You agree that we are not to be held responsible in any way for the loss or damage to any property left, stored, or transported by you, or any other person, in or upon the Motorcycle, or on our premises, or received or handed to you by us, either before or after the return of the motorcycle, regardless of who is at fault. You indemnify us from and against any claim, demand, and/or cause of action brought by others for any such loss or damage.

Release

The Hirer Name, _________________ Signed _________________ Date & Time_________________

EXECUTED as a Rental Agreement.

Signed by:

You, the Hirer

________________

Signature of Hirer

________________

Signature of Additional Rider or Pillion Passenger

________________

Full Name of Signatory

________________

Full Name of Signatory

Signed by:

You, the Hirer

________________

Director

________________

Employee of Rent N Ride Pty Ltd

________________

Print Name of Director

________________

Employee of Rent N Ride Pty Ltd

Dated: ____________

VIEW ENTIRE Rental Agreement HERE

Risk Warning Notice

We do not owe a duty of care to you or any other person who engages in our services.

Background

We are committed to protecting the Personal Information we collect and complying with our obligations under the Australian Privacy Principles. This policy provides you with information on how we collect, use, store and disclose Personal Information.

Rent N Ride Pty Ltd (ABN: 49 603 524 063) (we, our, us) provide a motorcycle rental service which encompasses our store, our staff and external contractors and providers (Services). We need to collect and retain Personal Information to enable us to provide our Services. Without this Personal Information, we may not be able to provide our Services, or the Services may be compromised.

Definitions

In this policy:

Hirer means the person or persons seeking to or renting a motorcycle.

Personal Information has the meaning given under the Privacy Act.

Privacy Act means the Privacy Act 1988 (Cth).

Related Entities has the same meaning as under the Corporations Act 2001 (Cth) and includes our franchisees.

Sensitive Information has the meaning given under the Privacy Act.

Services means the motorcycle hiring services and the ancillary services we provide to Hirers.

Supplier means Rent N Ride Pty Ltd (ABN: 49 603 524 063) as constituted from time to time.

Website means www.rentnride.com.au and other websites and forms of social media where you post comments or we interact with you.

The meaning of any general language is not restricted by any accompanying example and the words 'includes', 'including', 'such as', 'for example' or similar words are not words of limitation.

What Personal Information do we collect?

The type of Personal Information we collect may differ depending upon the circumstances of our relationship with you and the nature of the Services we provide to you. Depending on the nature of the Services we provide to you, Personal Information we collect may include:

For Hirers, name, email address, telephone numbers, address and any other contact details, gender, debit or credit card information, Sensitive Information, for example, if you advise us of any disability or medical issue, drivers licence information;
If you apply for a job with us, name, email address, telephone numbers, address and any other contact details, qualifications, employment history, information provided in response to an application.

How do we collect the Personal Information?

We collect Personal Information:

Directly from you;
Through our website and by other electronic communication channels (e.g. when you send us an email or transact on our e-commerce platform);
When you enter a competition or promotion, participate in a survey or register to receive information from us;
From your employer, company or other organisation if you use our Services under a corporate account or other arrangement;
From our contracted service providers (including security providers, CRBs and debt collection agencies if you default in a payment to us);
From third parties;
From publicly available sources of information;
When we are required to do so by law;
When you log onto or connect to our Website. Our server automatically records information your browser sends (e.g. your IP address, how and when you travel through our Website, the pages and documents accessed information about your usage (e.g. by way of cookies) and other information provided by downloading information from our website). However, unless you provide your name or it is part of your email address, our server does not automatically collect this information.

If at any time you supply Personal Information to us about any other person, you represent and we accept that information on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.

Motorcycle tracking

GPS tracking or other electronic tools may be fitted to a rental vehicle to enable the motorcycle to be tracked or located.

How do we use Personal Information?

We use the Personal Information we collect for operational purposes, including:

To provide our Services;
To identify you and to verify the information you have provided us is correct;
For security purposes;
To comply with our contractual and other legal obligations;
To provide information to companies and other entities which provide Complementary Services or ancillary services, including insurance, security, repairs and maintenance and charging facilities;
To respond to medical emergencies;
To process your inquiries and improve our Services;
For marketing purposes (as discussed below); and
To develop our Services.

Credit Reporting Bodies

To the extent allowed by law, we may and you authorise us to collect, use and disclose information in respect to any credit we provide to you (for example, in respect to a long-term rental), including to a Credit Reporting Body (CRB). This includes Personal Information required to enable the CRB to provide us with a consumer credit report to assist us in assessing you credit worthiness, payment or default information, information about fraud or any other serious credit infringement, information about adverse court judgments or insolvency.

If you default in the payment of any monies owed to us, you authorise us to provide that information to a CRB and to obtain an up to date consumer credit report on you.

Personal Information may be used and disclosed by the CRB in accordance with the Privacy Act and the CRB's privacy policy, to create or maintain a credit information file containing information about you. You may request the CRB not to use or disclose your credit information in some circumstances, e.g. if you believe you are or have been a victim of fraud.

The information given to the CRB may include:

Personal particulars (e.g. your name, sex, address, previous addresses, date of birth, name of employer and drivers licence number);
Details concerning your application for credit or commercial credit and the amount requested;
Advice that we are a current credit provider to you;
Advice of any overdue accounts, loan repayments and / or any outstanding monies are no longer overdue in respect of any default that has been listed;
That your overdue accounts loan repayments or any outstanding monies are no longer overdue in respect of any default that has been listed;
Information that, in our opinion you have committed serious credit infringement (that is fraud or you have shown an intention not to comply with your credit obligations);
Advice that cheques drawn by you for one hundred dollars ($100.00) or more, have been dishonoured more than once; or
That credit provided to you by us has been paid or otherwise discharged.
Information about the CRBs we use may be obtained from our Privacy Officer, whose details are set out below.

Other Credit Providers

You agree and authorise us to exchange information about you with credit providers named in a consumer credit report issued by a CRB for the following purposes:

To assess an application by you;
To assess your creditworthiness;
To notify those other credit providers of any default by you or the rectification of any default; or
To ascertain the status of a credit account where you are in default.

You understand and agree that the information exchanged includes anything about your credit worthiness, credit standing, credit history or credit capacity, subject to the restrictions imposed on credit providers under the Privacy Act 1988.

You agree that personal credit information provided may be used and retained by us for the following purposes (and for other purposes as shall be agreed between us or as required or authorised by law from time to time):

The provisions of goods and services;
The marketing of goods and services by us, our agents or distributors;
Analysing, verifying or checking your credit, payment or status in relation to the provisions of goods or services;
Processing of any payment instructions, direct debit facilities or credit facilities requested by you; or
Enabling the daily operation of your account or the collection of amounts outstanding to us for the provision of goods or services.

Marketing

We may use and disclose your Personal Information to provide you with information on offers, products and services offered by us, our Related Entities, and our business associates. If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.

We do not use Sensitive Information for marketing purposes.

Disclosing Personal Information

In addition to the situations above (including the purposes specified in section 6), we may disclose your Personal Information to our Related Entities and third parties in certain circumstances including:

For the purpose of providing to you our Service;
If you agree to the disclosure;
To assist in the provision of the Services;
Where disclosure is required to be released to an insurance company and claim handler if you are involved in an accident during your rental, or suffer any loss, damage or theft of the motorcycle, or if you incur any speeding, parking, toll or other traffic-related fines or cwommit any traffic offences during your rental.
Here disclosure is required or permitted by law, e.g. by court order, following a request from the Police, government authority or regulator, or to investigate suspected fraud or other unlawful activity;
In circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
Where it is required to be disclosed for audit purposes;
If disclosure will prevent or lessen a serious or imminent threat to someone's life or health; or
Where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.

Security considerations

While we do all we reasonably can to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, the Internet is not a secure environment. The open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personal Information, it is sent at your own risk.

You are responsible for all actions taken using your username, email or password. If at any time you believe your username or password has been compromised, you should immediately contact us and also change your password.

If you access a third party website from our website, you do so and provide Personal Information in accordance with the terms and conditions under which the provider of that website operates.

How your information is stored

We endeavour to keep our information systems and files secured from unauthorised access. Those who work with us are aware of the importance we place on protecting your privacy and their role in helping us to do so.

Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.

When the Personal Information that we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible. We may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.

How you can update, correct, or delete your Personal Information

You may request access to your Personal Information or correct any inaccurate or out of date information by contacting our Privacy Officer at ride@rentnride.com.au. For security purposes, we may ask you to provide evidence of your identity.

You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld. If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.

Changes to our Privacy Policy

This document sets out our current Privacy Policy. Our Privacy Policy will be updated from time to time. You should therefore review our Privacy Policy each time you visit our Website or provide us with Personal Information.

Contacting us

You should contact us immediately if you believe:

Someone has gained access to your Personal Information;
We have breached our privacy obligations or your privacy rights in any way; or
You would like to discuss any issues about our privacy policy.

Our contact details are:

Attention: Rent N Ride Pty Ltd – Privacy Officer

Mail: Unit 6, 10/12a Wingate Rd Mulgrave NSW 2756

Email: ride@rentnride.com.au

More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:

Website: www.oaic.gov.au

Post: GPO Box 5218 Sydney NSW 2001

Email: enquiries@oaic.gov.au

VIEW ENTIRE Website Privacy Policy Explained Document HERE.

RISK WARNING NOTICE

HELMETS AND ACCESSORIES

EXECUTED as a Rental Agreement.

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